Shipping Policy

Bipha Drug Laboratories Private Limited (“Bipha”, “Bipha Ayurveda”, “Bipha Bio Science”, “we”, “us”, or “our”) is committed to delivering your orders safely and efficiently.

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing

All orders are usually processed within 2–3 business days from the date of order confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-volume periods, festivals, sales, operational delays, courier delays, or circumstances beyond our control, order processing and delivery may take longer than usual.

If there is a significant delay in processing or shipping your order, we may contact you through the email address, phone number, or other contact details provided at the time of order placement.

2. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before order confirmation.

Shipping charges may vary based on delivery location, order value, courier partner, shipping method, and applicable serviceability.

3. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation message or email containing the tracking details.

The tracking number may take up to 24 hours to become active after shipment confirmation, depending on the courier partner.

Customers are requested to track their shipment using the tracking details provided.

4. Delivery Timelines

Estimated delivery timelines may vary depending on the shipping address, delivery location, courier partner, serviceability, weather conditions, public holidays, local restrictions, and other external factors.

Bipha shall not be responsible for delays caused by courier partners, customs authorities, incorrect customer details, customer unavailability, local restrictions, natural events, or any other circumstances beyond our control.

5. Customer Responsibility

Customers must ensure that the shipping address, contact number, email address, and order details are accurate before placing the order.

Bipha will not be responsible for delivery failure, delay, return to origin, or additional charges arising due to incorrect or incomplete shipping information provided by the customer.

Customers are requested to be available at the provided delivery address and respond to courier calls or delivery attempts.

6. Failed Delivery / Return to Origin

A shipment may be returned to origin due to reasons including, but not limited to:

Incorrect or incomplete address
Customer not reachable
Customer unavailable at the delivery address
Refusal to accept delivery
Shipment unclaimed within the permitted time
Courier serviceability issue
Local delivery restrictions

In such cases, any applicable forward shipping charges, return shipping charges, courier handling charges, or re-shipping charges may be borne by the customer.

7. International Shipping

International orders may be subject to import duties, customs duties, taxes, clearance charges, local fees, or any other charges as per the laws and regulations of the destination country.

These charges are not included in the product price or shipping charges paid at checkout unless specifically mentioned.

All customs duties, taxes, tariffs, clearance charges, and local fees are fully payable by the consignee/customer.

Such charges are determined by the customs authorities of the destination country and may be collected directly by the courier partner, customs department, or local authority.

Bipha is not responsible for customs duties, local taxes, import charges, customs delays, customs holds, or clearance-related issues.

For any questions or disputes regarding customs duty, import taxes, or local charges, the customer must directly contact the courier partner, customs authority, or relevant local authority in the destination country.

8. International Delivery Responsibility

Before placing an international order, customers are advised to:

Check import regulations in their country
Confirm whether the product is permitted for import
Ensure availability to receive the shipment
Ensure willingness to pay applicable customs duties, taxes, and local charges
Provide accurate shipping and contact details

Bipha shall not be responsible for shipment delays, rejection, customs hold, return to origin, confiscation, non-delivery, or additional charges due to country-specific regulations, customs rules, courier limitations, or customer inaction.

9. International Non-Delivery / Return to Origin

International shipments may be returned to origin for reasons including, but not limited to:

Refusal to pay customs duties, taxes, or local charges
Refusal to accept delivery
Consignee not reachable or non-responsive
Incorrect or incomplete shipping address
Shipment unclaimed within the permitted time
Customs clearance failure due to local regulations
Import restrictions in the destination country
Courier serviceability or delivery failure

In such cases, forward shipping charges, return shipping charges, customs charges, courier handling charges, and any other applicable charges may be borne by the customer.

10. Contact Us

For shipping-related assistance, please contact:

Bipha Drug Laboratories Private Limited
Phone: +91 97450 55513
Email: enquiry@bipha.com

11. Acceptance of Terms

By placing an order with Bipha, the customer acknowledges and agrees to this Shipping Policy, including responsibility for accurate shipping details, customs duties, taxes, delivery availability, and applicable charges in case of delivery failure or return to origin.